The Clubhouse FAQ

If you have an account with GolfBox because you’ve placed an order, then you’re already a member. If not, you can create an account without placing an Order.

No. A Clubhouse Member must have joined by creating an account at Checkout and not place an Order as a Guest.

Online, yes, as long as the email address you use when you place each Order is the one you joined with. If you’ve created an account and are a Member, the program is smart enough to recognise this and will automatically add the points to your Account.

In-store, you'll have to provide your email or phone number so Sales staff can add your purchase to your Account in our Point of Sale system.

Your historical purchases as a guest will not appear when you Join. Only those made afterwards. Order history, and spend history may not be added to your Membership after you Join.

You can redeem your points for discounts when you Place an Order, and provided you have enough Points to exchange.

The following goods and services cannot be redeemed for Points at Checkout:

- Gift Cards
- Lessons or Fittings
- Repairs

1. There are six dollar values you can redeem Points against:
   
   
1. 800 Points for a $20 Coupon Code
2. 1200 Points for a $30 Coupon Code
3. 1600 Points for a $40 Coupon Code
4. 2000 Points for a $50 Coupon Code
5. 4000 Points for a $100 Coupon Code
6. 8000 Points for a $200 Coupon Code
    

Points and discounts are subject to change at our discretion and without notice.

1. Log In to your Account.
2. At Checkout, you'll see your Points Balance and a drop down menu with the Options available to you to Redeem them.
3. If you're not logged in, you won't see your Points Balance.
4. If you don't have enough Points, you may not be able to Redeem them for a Coupon Code and discount.

When you Agree and Redeem your Points, a Coupon Code is generated and applied to the Order.

1. Unused Points expire 6 months after the date those Points were earned.
   
   
2. Automated emails are generated approximately 28 days prior to expiry; Member’s must not be subscribed to transactional emails in order to receive notification. GolfBox is not liable for any loss of Points or Tier due to the Member unsubsribing.
   
   
3. GolfBox is not liable for internet service providers, mailbox providers or other software that blocks, creates and actions spam/junk filtering or redirects that do not bring the email to the attention of the Member.
   
   
4. GolfBox recommends setting and regularly checking safe sender status of the @golfbox.com.au domain - noting this does not waiver any obligation to the Member.
   
   
5. Expired, unused Points cannot be credited back to the Member or transferred to another.

Once Points are converted into a Coupon Code, we are not able to refund and convert that Code back into points. You will be refunded the value of the item, less the discount that was applied to the item(s). This is unfortunately a limitation to the Clubhouse technology. We therefore suggest you choose carefully to avoid confusion when returning items.

Yes, these goods and services are ineligible to Earn Points on:

• Gift Cards
• Delivery/Shipping
• Repairs/labour costs
• Lessons
• Custom Fitting

Yes! As long as you are a Clubhouse Member and provide your email address to the Salesperson when you go to pay, your Points will be added to your Account.

You must provide this your email address at the date, time and point of sale to accrue Points. Points are not Earned or added retrospectively.

Yes and no... our Sales team are unable to sign you up in the store using our computers - but if you have your phone with you it's as easy as going to the The Clubhouse and signing up there.

YES! If you have more Points than the Order Total.

No. Once a Coupon Code has been generated, it cannot be cancelled or deleted. Points are deducted from your Clubhouse Account and cannot be refunded. The Coupon Code will expire 28 days after it is generated.

Yes. A Coupon Code is not a Gift Card Code.

No. Rwards Coupon Codes cannot to be stacked at the Checkout.

If you try adding more than one Coupon Code, the platform may randomly select a Code to discount the Order by.

It is unfortunately a limitation of the platform, and we are not able to specify an order way it should ideally assign a Code.

Your Membership level at The Clubhouse is based on your Points Earned in a 6 month period. So if you’ve dropped a Tier, please check your Order history first. If something still looks wrong, email us at cs@golfbox.com.au and we will work with you to solve the issue.

The Clubhouse is a reward to our customers for their loyalty to our store. We reserve the right to modify or cancel the program at any point in time at our sole discretion. Detailed Clubhouse Terms and Conditions available.